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IVM is a telephone answering machine, voice mail, call attendant and interactive voice response (ivr) program for Windows computers with voice modems or professional telephony line devices.
This software is an effective voice mail, call attendant, info-line or audiotext solution for small to medium businesses. For example, IVM can redirect in-coming calls during office hours or take messages for a number of voice mail boxes after hours. All calls (including those answered by you) are logged with date, time and caller ID. The recorded messages can be played at any time, forwarded to an email address, accessed via the internet or, if necessary, saved for future reference.
IVM can also be used very simply as a computer answering machine. Just run the install file and IVM will be ready to answer calls. But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.
Typical Applications
- Voice mail (from a single answering message to 100s of voice mailboxes).
- Call attendant (using the call transfer features).
- Telephone information lines or AudioText type systems.
- Automated telephone order taking.
- Automated telephone surveys (using the number entry features linked to a database).
- Credit card telephone account payment.
- Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
- In-coming caller ID logger or display.
- Many more telephone related applications.
Related Software
The IVM is part of a suite of related software including:
Features
- Multiple telephone line support (1 - 64 lines simultaneously).
- Caller ID logging (even if no message is left) and optional on-screen caller ID flash display.
- Call key select menus and ability for caller to enter numbers.
- Automatic message forward by email or upload to internet.
- Call transfer (subject to your phone company or PBX features).
- Remote Access (listen to messages by dialing-in) including tollsaver.
- Save in-coming messages as wav files (keep messages for legal/record purposes).
- Automatic hours feature (enter your office hours and it will automatically answer after hours).
- Unlimited (selectable) out-going messages and menus.
- Call simulator is included so you can test your systems off-line.
- Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
- Extended message play on key press including support for wav, mp3 and a number of other formats.
- Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
- Ability to open files or run other software to process data or report information.
- Free professionally voiced greetings included.
- Simple, user-friendly operation for use on a day-to-day basis.
System Requirements
- Windows 95/NT4/98/2000/Me.
- Pentium 90 or above with at least 16MB RAM (higher requirements apply for multiple line installations).
- TAPI compliant (100%) telephony device. This includes most voice modems (95/98/Me/2000 only) or a professional telephony card (eg. Dialogic / Music Telecom etc.).
- [Optional] MAPI compliant email software (eg. Eudora / Outlook) [to forward by email]
- [Optional] Website (on local or remote server) [for Internet Access Pages]
CAUTION
If you intend to use the IVM with a voice modem, please note that there are many voice modems on the market with defective TAPI wave / voice drivers. Please download the software and check your modem works before you rely on it.
Download Software
The IVM Telephone Attendant Software can be downloaded free. Once the software has been downloaded, run the setup file which will automatically setup the software. The online documentation will explain the operation.
Registration
The IVM can be used as a Answering Machine free (ie. a single voice mailbox application is free). If you intend to use more than one voice mail box, or the attendant menu function, we ask that you please purchase a licence (register) for your software.
Related Software
The IVM is part of the Intelligent Messaging group of applications for business including:
