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Telephone On-Hold MessagesIntroduction Messages On Hold can be used to inform, entertain and educate callers. The valuable time when a caller is on hold can be used to tell the caller about the business, its products, history and quality awards. On-hold messages can be effective to enhance business reputation, prevent caller hangups and increase sales while keeping callers entertained, informed and up to date. Equipment Options Intelligent Messaging Software The most advanced on-hold messaging option is Intelligent Messaging Software. Software runs in the background on your office computer and plays the on-hold messages continuosly. By being computer based, the software is a much more affordable option and offers advanced features such as message scheduling. For more information about the Intelligent Messaging Software including free downloads and generic messages see: IMS Home Page. Compact Discs For a more stand alone solution, compact discs can be recorded which will then play to your callers on repeat. CDs offer good audio quality but do not offer other advanced features such as messaging scheduling and user control.
Production Elements
On-Hold Message Production If you want your on-hold messages scripted for you, the cost will be between $200 and $400.
On-Hold Message Production If you provide the script, the cost of an on-hold message production will cost between $100 and $200. For scripting assistance see our: Guide to On-Hold Message Scripting with examples. More information |
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